You will be required to be at your sessions 10mins before schedule time. If you are late you can still start your session.

Cancellations or Changes to Bookings:

In the event of Cancellation or Changes to Bookings to your schedule you will need to contact XL Surfing via phone/SMS or email:

at least 72 hours prior to schedule or reschedule your session; or at least 2 weeks notice if you wish to cancel your membership.

PLEASE TAKE NOTE: When scheduling or rescheduling it can only be within the 5 days of the originally booking.

Members are not authorised to speak on behalf of an existing client regarding cancellation, changes or rescheduling to their membership.

If you choose to cancel your membership before your selected option and the contract a cancellation fee. As you have enrolled and signed  agreement as a member to receive the discounted fee.

For Your safety and enjoyment sometimes, we need to reschedule or relocation Surfing sessions due to weather or conditions. You must check XL Facebook for any changes on a regular basis the day before. If unsure, please SMS.

Acceptance of Risk Personal Injury:

While it is an exciting pastime, surfing does involve some dangers that are unpredictable and beyond our control. There is always the chance that participants can be hurt or injured in this activity and so every participant is required to complete Our Declaration Form before entering any XL Surfing Academy program. Parents /Guardians must complete the form if the participant is under the age of 18. Our beaches, and all beaches for that matter, are at times subject to currents, troughs, rips, shallow sandbanks and strong winds. We strongly advise you to take the time to consider these factors before you sign the Declaration Form and participate in a lesson.

XL reserve the right to, at any time whether before or during a Lesson, remove you from a lesson or cancel a lesson where we, in our sole and reasonably exercised discretion, decide that your behaviour is disruptive or your level of ability or physical health is unsafe. In this instance no refund will be made to you.

Acceptance of Risk Property Damage/Theft for the same reasons detailed under Acceptance of Risk Personal Injury there is a chance that your property may be damaged through your participation in the Lesson. We shall not be held liable for any property damage or theft which occurs as a consequence of your participation in the Lesson.

Damage to our Property

Damage to our Property where you have not followed our instructions or where You exercised reasonable care when using our property or equipment and damage occurs, you authorise us to make a Direct Debit Deduction for the reasonable cost of replacement for that item of property or equipment. Where a Direct Debit payment is not possible you agree to pay our reasonable replacement costs on request.

Suspending Membeship:

Planning a holiday you should contact the XL office via phone /SMS or email to freeze your Direct payments so you’re not losing money while you’re enjoying yourself at least two weeks prior to your planned holiday.